Shipping Policy
We aim to process and deliver all orders quickly and safely. Please read the following shipping guidelines before placing an order.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on Sundays or public holidays.
If there is a high volume of orders or unexpected delays, processing time may be slightly extended. Customers will be informed if there is a significant delay.
2. Shipping Time
After dispatch, the estimated delivery time is:
- 3–7 business days for most locations
- 5–10 business days for remote or rural areas
Delivery times may vary depending on the customer’s location, courier service availability, weather conditions, or other unforeseen circumstances.
3. Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout before completing the purchase. Promotional offers such as free shipping may be available on selected orders or during special campaigns.
4. Order Tracking
Once the order is shipped, customers may receive shipping confirmation and tracking details (if available). This allows customers to track the status of their delivery.
5. Delivery Address
Customers are responsible for providing accurate and complete shipping information at the time of placing the order. Incorrect or incomplete addresses may cause delays or failed deliveries.
If an order is returned due to an incorrect address, additional shipping charges may apply for reshipping.
6. Delayed or Lost Shipments
While we strive to ensure timely delivery, delays may occur due to courier issues, natural events, or other factors beyond control. If a shipment appears delayed or lost, customers can contact support for assistance.
Customer Support:
vedaharitorganics@gmail.com
7. Damaged Packages
If the package appears damaged, opened, or tampered with at the time of delivery, customers are advised to:
- Take clear photos of the package immediately
- Report the issue within 48 hours of delivery
This helps in verifying the issue and arranging a suitable resolution.
8. Shipping Coverage
Orders are shipped to available service locations supported by courier partners. Delivery availability may vary depending on the region.